Code of Ethics

Code of Ethics at Premier Comfort Services, Inc.

Our Employee Guidelines Ensure Experience & Professionalism

At Premier Comfort Services, Inc., our job is more than just to fix a broken equipment. We are here to alleviate the lives of individuals and families throughout South Florida with our high-quality heating, air conditioning, and plumbing services.

Because our company was established with the goal of providing the best customer experience, we strive to make sure that each of our employees understands their roles in our customers’ lives by following a code of ethics that centers on professionalism and competency, ethical and personal integrity, and the right presentation. This set of requirements are designed to protect our customers and ensure their complete satisfaction. It also allows our staff and technicians to be the best in their field.

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If you can answer yes to any of the following concerns, you might need to consider getting a new unit:

Professionalism & Competency

Premier Comfort Services, Inc. makes sure that we give our employees the tools and training they need to provide the best service possible.

We also hold every employee accountable to high standards and make sure they meet the following requirements:

  • A minimum of three (3) years’ experience
  • Trained in engineering analysis with the ability to accurately calculate the amount of BTUs per hour being used by a customer
  • Maintain that the customer is “always right”
  • Do whatever is necessary to resolve a client’s concerns
  • Act honestly and work with integrity while serving on our team
  • Never use profanity or tobacco in the presence of customers (A $100 fee shall be paid to the customer if profanity or tobacco is used in their presence)

Premier Comfort Services, Inc. can assess your older unit and help you with repair solutions or offer a variety of new installation options. As with any equipment, it is important to consider its efficiency and the impact that wear and tear have on your comfort and your monthly electric bill.

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Ethical & Personal Requirements

At Premier Comfort Services, Inc., we give you our word that every tech we send to your home is professional, courteous, respectful, and trustworthy.

Each and every employee at Premier Comfort Services, Inc. is required to:

  • Take a drug test
  • Be screened with a background check
  • Pass an INS verification
  • Be subjected to random drug testing
  • Never smoke in or around customer’s residences, company property, company vehicles, or whenever in uniform
  • Be conscious of cigarette odors that linger on the body and must use an odor neutralizing spray to mask the smell
  • Never consume any alcoholic beverages while on duty

Dress Code & Personal Appearance Policy

Because we are professionals, each Premier Comfort Services, Inc. employee dresses the part. We believe that how we present ourselves can greatly impact our rapport with our customers.

Our employees are expected to:

  • Adhere to our company dress code/appearance policy
  • Wear a white shirt embroidered with the Premier Comfort Services, Inc. logo, properly identifying them as Premier Comfort Services, Inc. employees, and navy blue pants
  • Wear clean, pressed, and properly fitted business attire if the uniform is unavailable
  • Have clean, combed, and neatly trimmed hair (shaggy, unkempt hair is not permitted)
  • Maintain good personal hygiene
  • Cover body art (tattoos) at all times
  • Remove piercings on the face or in the mouth