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West Palm Beach(561) 530-2779 Melbourne(321) 360-4482
Keep Your Home Running in Tip-Top Condition With Premier Comfort Services, Inc.

Code of Ethics at Premier Comfort Services, Inc.

Our Employee Guidelines Ensure Experience & Professionalism

At Premier Comfort Services, Inc., our job is more than just to fix a broken equipment. We are here to alleviate the lives of individuals and families throughout South Florida with our high-quality heating, air conditioning, and plumbing services.

Because our company was established with the goal of providing the best customer experience, we strive to make sure that each of our employees understands their roles in our customers’ lives by following a code of ethics that centers on professionalism and competency, ethical and personal integrity, and the right presentation. This set of requirements are designed to protect our customers and ensure their complete satisfaction. It also allows our staff and technicians to be the best in their field.

Professionalism & Competency

Premier Comfort Services, Inc. makes sure that we give our employees the tools and training they need to provide the best service possible.

We also hold every employee accountable to high standards and make sure they meet the following requirements:

  • A minimum of three (3) years’ experience
  • Trained in engineering analysis with the ability to accurately calculate the amount of BTUs per hour being used by a customer
  • Maintain that the customer is “always right”
  • Do whatever is necessary to resolve a client’s concerns
  • Act honestly and work with integrity while serving on our team
  • Never use profanity or tobacco in the presence of customers (A $100 fee shall be paid to the customer if profanity or tobacco is used in their presence)

Ethical & Personal Requirements

At Premier Comfort Services, Inc., we give you our word that every tech we send to your home is professional, courteous, respectful, and trustworthy.

Each and every employee at Premier Comfort Services, Inc. is required to:

  • Take a drug test
  • Be screened with a background check
  • Pass an INS verification
  • Be subjected to random drug testing
  • Never smoke in or around customer’s residences, company property, company vehicles, or whenever in uniform
  • Be conscious of cigarette odors that linger on the body and must use an odor neutralizing spray to mask the smell
  • Never consume any alcoholic beverages while on duty

Dress Code & Personal Appearance Policy

Because we are professionals, each Premier Comfort Services, Inc. employee dresses the part. We believe that how we present ourselves can greatly impact our rapport with our customers.

Our employees are expected to:

  • Adhere to our company dress code/appearance policy
  • Wear a white shirt embroidered with the Premier Comfort Services, Inc. logo, properly identifying them as Premier Comfort Services, Inc. employees, and navy blue pants
  • Wear clean, pressed, and properly fitted business attire if the uniform is unavailable
  • Have clean, combed, and neatly trimmed hair (shaggy, unkempt hair is not permitted)
  • Maintain good personal hygiene
  • Cover body art (tattoos) at all times
  • Remove piercings on the face or in the mouth

When you are looking for the most ethical, professional team of service technicians in West Palm Beach or anywhere in South Florida, call Premier Comfort Services, Inc. today at (561) 530-2779!

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Rave Reviews

From Satisfied Customers
  • “Wonderful upstanding gentlemen. Thank you.”

    Sidney W.

  • “I highly recommend and will definitely recommend to family and friends.”

    Frank C.

  • “Kept me informed and they left my home clean on completion of their work.”

    Lincoln R.

  • “A great crew. On time. Professional and very informative.”

    Laurie B.

  • “Highly Professional Customer Service”

    In Boynton

  • “They were on time, polite, and were very knowledgeable.”

    Lee E.

  • “On time, respectful, answered all my questions, and was very good at his job technically.”

    Larry G.

  • “Extremely professional, knowledgeable, friendly and eager to provide the best service.”

    Stuart C.

  • “I have used this company for several years and they have never been anything but awesome.”

    CJ S.

  • “Excellent Service!”

    Anderson Family

  • “We are finally breathing fresh and odor free air thanks to the efficient Premier Comfort Team.”

    Lisa A.

  • “Everything was done quickly and looks and works great.”

    Theo M.

  • “There the best!”

    Denise Selkirk

  • “They installed a new system by dinner time.”

    Marian C.

  • “Went smoothly, very professional and knowledgeable.”

    Sheila B.